Experience our Fairy Attentive customer service and Magically Fast shipping for yourself!

* Shipping

If you buy it, we'll find a way to ship it to you, wherever you are!

We ship domestically via the USPS and Fed Ex ground. Delivery confirmation is included on all priority mail shipments, and tracking on all Fed Ex shipments. We know everyone has different priorities when it comes to shipping, so we now offer a variety of shipping options at checkout. Domestic shipping rates are automatically calculated for each USPS or Fed Ex choice based on weight using the USPS or Fed Ex shipping calculator respectively. 

International shipping is calculated separately for each transaction. Please choose international shipping when you pay for your order at checkout.  The cart will not charge you for shipping, but an invoice from us with your shipping charges will follow as soon as your package has been sent. We ship internationally using the United States Postal Service Global Priority Mail. If you would like to get an idea of your shipping charges before you check out, you can use the international shipping calculator at USPS.gov. You will need to enter the United States as the country of origin, your country as the destination, and the weight of the package. For the purpose of estimating the weight of your fabric, most fabric weighs about 1 pound per yard, although quilting wovens and poplins only weigh about 1/2 pound per yard, and heavier fabrics like fleeces and corduroys will weigh a little more than 1 pound per yard. Please note that we will not check the "gift" box on the customs form or underestimate the value of package contents to help you avoid customs fees.

* Returns

It is of the utmost importance to us that each customer is completely satisfied with their shopping experience. For this reason, we encourage you to ask questions before you order, so that there are no misunderstandings. We refund the purchase price of returns made within two weeks after receipt of the merchandise. Please note that there may be a 10% restocking fee on cut fabric or trim unless we have sent you the wrong product or there is a significant printing flaw that we have overlooked. If we have sent you the wrong product or there is a significant printing flaw that we have overlooked, there is no restocking fee and you will receive a full refund of the purchase price plus shipping charges. Please note that items that have been washed and/or used cease to be eligible for return.

* Privacy

We value our customer's privacy. We do not share customer information without the customer's consent.

* Customer Satisfaction

That's right, we value customer satisfaction so much that we have made it a policy to strive to do whatever is necessary to ensure it. Please e-mail us and let us know what we are doing right, and what we can do better. We promise to take seriously whatever you say. With your valued input, and our attuned ear, we can together keep making The Fabric Fairy the most fabulous fabric boutique on the internet.