Policies
Orders
Placing Orders
All fabric is priced by the yard but you can purchase as little as a 1/2 yard. To purchase only a half yard, check the box "Add Half Yard of this fabric to your order" and then click the Add to Cart button to purchase. For a yard and a half, you click the Fabric box, then select "1" for the quantity and then check the box "Put a half yard in the cart and then click the pink Add to Cart button. It will show as two separate products in the shopping cart but it will be cut in a continuous single piece. All trims and elastics are sold by the yard. When you order more than one yard, we cut continuous yardage. Occasionally, we are unable to do so. We will contact you via email before your order ships if this is the case.
All fabrics and trims sold at The Fabric Fairy are not manufactured by The Fabric Fairy and are used by consumers for a wide variety of final applications. If you are producing children's items that require any specific testing you must have your item third party tested as The Fabric Fairy is not a children's fabric manufacturer and only purchases fully furnished goods from third party suppliers.
Payment
We accept PayPal and Visa, Mastercard, American Express, or Discover Card credit cards, as well as debit cards bearing the MasterCard, Visa, American Express, or Discover Card logo. All payments are processed by a PCI Compliant merchant processor and are 100% secure. All transactions are processed in U.S. dollars. Sales Tax will be collected in Wisconsin and Hawaii.
Returns
We want you to be not just satisfied, but absolutely thrilled with your shopping experience! Please, don't be shy–feel free to ask questions before you order, so that we can help you purchase exactly what you want. If you do decide something that you order is not to your liking, however, we will happily refund the full purchase price of returns made within two weeks after receipt of the merchandise, no questions asked! If we have sent you the wrong product, we will send you the correct fabric if we can or issue a refund if it is out of stock. If you find that there is a significant printing flaw that we have overlooked on a fabric you have ordered, we will of course refund the purchase price of the fabric that is damaged or send you a new piece if it is a fabric still in stock. If you purchased a solid colored fabric and feel it is different from what is shown online, you can certainly return it per our policy above. We do our best to properly represent color but color may vary slightly from what is shown online. We always recommend ordering a swatch if you need a perfect match. Please note that items that have been washed, dyed, sewn, cut and/or used cease to be eligible for return. Refunds are issued on returns as soon as they arrive to us back to the original form of payment and there is no restocking fee.
Shipping
If you buy it, we'll find a way to ship it to you, wherever you are! We ship using the United States Postal Service, UPS, DHL, and Fed Ex. ***International Customers please read more information about shipping here.
Timing
We know that when you order your fabric, you want to have it in your hands right away so you can begin creating with it! At The Fabric Fairy, we make it a priority to try to get your order shipped out to you within 48-72 hours of your placing it. At some times we are busier than others, so we can't guarantee that it will always be 48-72 hours, but we do our best to ship all orders out to you within that time frame, excluding weekends and holidays. We ship using Priority United States Postal Service, UPS, Fed Ex Home Delivery, Fed Ex Ground, DHL, and Fed Ex SmartPost. If you would like SAME DAY shipping, meaning we would cut and ship your order the same day the order is received, simply add our Same Day Shipping option to your order. You can find it here. If you do not receive your order, please check your tracking number first and contact your local postal office or carrier that was used to ship your order. We are not responsible for packages that are confirmed delivered by USPS, UPS, or a third party forwarding service.
Combining Shipping/Holding Orders
We are happy to combine shipping on multiple purchases made by the same customer. Please let us know via email that you are planning on making more than one purchase, and would like us to combine shipping. We will hold your package and send it along with your next order. If you would like both packages held for a 3rd order, be sure to write us a new email, explaining to wait on shipping so that we can combine the first 2 packages with the third order, and repeat the process for each additional order you would like held. Please pay for shipping at the time of your purchase–shipping charges will be combined and overages refunded at the time the orders are shipped out to ensure accuracy.
Domestic
All domestic orders that total $125 or more after any discounts have been taken and before shipping has been applied ship FREE anywhere in the United States! For our domestic customers whose purchases don't qualify for free shipping, we offer a discounted scale of flat rate shipping fees:
| Up to $29 | $8 shipping |
| $30 - $74 | $9 shipping |
| $75 - $124 | $11 shipping |
| Over $125 | FREE shipping |
International
We ship internationally using DHL and only charge actual shipping and the duty and/or taxes required by your country. Please note that we will not check the "gift" box on the customs form or underestimate the value of package contents to help you avoid customs fees. Should a package be delayed in transit once we have conveyed it to the carrier, we will assist you to help track it and if it is lost by the carrier (DHL) we will either resend the order or refund you.
When you are checking out, you will see both the shipping charge and the duty/taxes due so there are no surprises when your package is delivered.
*As of June 15, 2023 we do not ship to :
Afghanistan
Åland Islands
American Samoa
Antarctica
Ascension Island
Belarus
Bouvet Island
British Indian Ocean Territory
Burundi
Central African Republic
Christmas Island
Cocos (Keeling) Islands
Congo
Côte d'Ivoire
Cuba
Democratic People's Republic of Korea
Democratic Republic of the Congo
Eritrea
French Southern Territories
Guam
Heard Island and McDonald Islands
Holy See
Iran
Iraq
Isle of Man
Kosovo
Lebanon
Liberia
Libya
Mali
Marshall Islands
Micronesia
Myanmar
Netherland Antilles
Niger
Norfolk Island
Northern Mariana Islands
Palau
Pitcairn
Puerto Rico
Russian Federation
Saint Pierre and Miquelon
Sint Maarten (Dutch part)
Somalia
South Georgia and the South Sandwich Islands
South Sudan
State of Palestine
Sudan
Svalbard and Jan Mayen Islands
Syrian Arab Republic
Tajikistan
Tokelau
Tristan da Cunha
Turkmenistan
Ukraine
Venezuela
Wallis and Futuna Islands
Western Sahara
Yemen
Zimbabwe